Frequently Asked Questions (FAQ)
If there is a clear and valid stitching defect in your product, please send a picture of it to our support team. We will guide you through the process of returning and exchanging the item. The shipping cost for the return will be covered by us.
You should send the product to the postal code.
Currently, international shipping is not available, but this option will be available soon.
The shipping cost varies depending on your location and the weight of the package and will be added to the final price.
You can view our “Size Guide” on each product page, which outlines the standard sizes of our clothing.
Customers who purchase more than 10 products can edit their orders before shipment (usually within 24 hours).
Order modification requests should be sent as soon as possible through customer support, our contact form, or via email at suport@zimadgallery.com.
We strive to process and ship orders as quickly as possible. However, please note that weekends, public holidays, and high demand may affect our ability to handle any requests promptly.
To track the status of your order, you can visit the order tracking page and fill out the form to check your order status. If you encounter any issues, please contact support through our social media channels.
